What Evanston Homeowners Say About Level Two Chimney Evanston
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a written record, a photo file, and a price that was agreed to before we touched a tool. Reviews matter because they’re the only part of our work we don’t control. The feedback we get from Evanston homeowners keeps us honest about what we’re delivering, and it tells us where the Haven Standard still needs tightening. Here’s what our neighbors are saying.
Recent Reviews
“I bought a 1920s Tudor on Judson Avenue and the inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found the liner had three vertical cracks and a missing section above the smoke chamber. They showed me the footage on a tablet right there in my living room, gave me a written price for the HeatShield relining, and I had the full scope and warranty in hand before anyone picked up a wrench. The job took a day and a half. They left the fireplace cleaner than they found it.”
- Ruben G., Judson Avenue, Evanston
“We’d been burning in our fireplace on Asbury for six winters without a sweep. I figured it was just soot. The tech pulled down a full load of Class III creosote, that glazed, tarry buildup that’s basically chimney fuel. He measured it at a quarter-inch thick in the smoke chamber. I got photos of every stage, the written price was exactly what I paid, and the 365-Day Done Right Promise was stamped on the invoice. I didn’t know what I didn’t know until I saw it.”
- Shannon Q., Asbury Avenue, Evanston
“My chimney cap was rusted through and water was getting into the flue every time it rained near the lake. I had a quote from another company for a full crown rebuild. Corrine sent a tech who actually climbed the roof, took photos of the crown integrity, and showed me the cap was the real problem, the crown was sound. Saved me about $800. Written price before he came down the ladder. That’s Haven Standard Clause 1, and they mean it.”
- Miguel M., Lake Street area, Evanston
“I manage a six-flat on Dempster and the tenants were complaining about smoke smell in the second-floor unit. Level Two found a cracked flue liner and a deteriorated smoke chamber that was leaking combustion gases into the wall cavity. They documented everything with the camera scan, gave me a written scope for the liner and the chamber parge, and finished in two days. The photo record went straight to my insurance. No surprises, no upsell, no ‘we found something else’ once they started.”
- Simone H., Dempster Street, Evanston
“I called for what I thought was a routine sweep on my bungalow near Central Street. The tech found spalling brick in the firebox and a crown with hairline cracks that were letting freeze-thaw moisture into the structure. He explained that Evanston’s lake-effect temperature swings make this worse than inland areas. I got a written price for the crown seal and the brick repair, plus the sweep. The photos showed the freeze damage progression. I paid exactly the written price. Corrine herself followed up a week later.”
- Ruben G., Central Street, Evanston
“My fireplace hadn’t drawn right since I bought the place. Two other companies said I needed a new liner. Corrine’s crew ran the NFPA 211 Level 2 inspection and found the damper was installed upside down by a previous homeowner. They showed me the camera footage, explained the smoke flow problem, and fixed it for a fraction of what a liner would have cost. Free Second Opinion turned into the right diagnosis. Written price, photo record, done in an hour. That’s why I call them first now.”
- Shannon Q., Ridge Avenue, Evanston
Why Customers Trust Us
Every review above hits the same four points because they’re built into how we operate, not how we market.
Written price before any work starts. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing.” You’ll never get a verbal estimate that balloons once a tech is in your home. The price on the page is the price on the invoice.
Camera-scan inspection and documented photo record on every visit. Clause 4 of the Haven Standard requires this. Since 2009, we’ve archived photos and footage from every job. You see what we see. Your insurance sees what we see. There’s no trust required, just evidence.
Background-checked, uniformed technicians with license numbers displayed. You get a named tech, a text when they’re en route, and their credentials before they arrive. H.A.V.E.N. “Verified crews” and “Arrive on schedule.”
365-Day Done Right Promise. If it’s not done right, we make it right. Stamped on every job. No paperwork chase, no “let us check with the office.”
We’ve completed more than 38,000 chimney inspections and cleanings. Materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, priced to keep your costs honest. Live phone support runs 24 hours a day, 7 days a week.
Call (708) 234-1174 to book your chimney cleaning in Evanston. We’ll give you a written price before we start, a camera inspection while we’re there, and a photo record when we’re done.
Written by Corrine Halstead, Owner at Level Two Chimney Evanston, serving Evanston since 2009.